Shipping & Returns

Shipping

Order processing takes 1-2 business days before shipment. In peak times this can extend up to 3 business days.

Once your item/s is dispatched, the estimated delivery time is: 7-15 business days, depending on your location. Please note shipping times may differ slightly in busy periods.

We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. We do NOT ship orders the same day. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by and additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

If ships in time for Christmas is stated on the site this is an estimation and not a guarantee. Due to extreme volumes with the delivery couriers sometime things go wrong. Rest assured this is rare and we will be there to support you to resolve this.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know someone else will be available to accept the package (a work address or a friend's address).

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 2 - 3 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Can I change my shipping address?

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at contact@cartvys.com as soon as you place your order.

We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

Returns

By placing an order at Cartvys, you are responsible for the cost of return shipping back to Cartvys.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Contact

contact@cartvys.com

and we will get back to you :)

Damages and issues

Please inspect your order upon receipt and contact us immediately if you find any issues. If the item is defective, damaged, or if you receive the wrong item, kindly provide a picture or video. This will allow us to assess the situation and take appropriate action to resolve it

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For payment process through Paypal, funds should reflect on your account within 24 hours. Paypal will notify you via email.

For other payment methods, funds may reflect to your original payment method within 7 to 10 business days, depending on how long your bank can process the clearing of funds. We suggest you to contact your bank or card company after 10 days it was processed on our end.

Cancellations or address changes must be made within 30 minutes of placing your order. After that, your item may already be shipped, in which case you’ll need to return it to receive a refund.