Legal

Refund Policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at contact@cartvys.com and we'll get back to you.

Damages & Issues

Please inspect your order on arrival and contact us immediately if anything is defective, damaged, or wrong. Send a photo or short video so we can put it right quickly.

Exceptions

Certain items cannot be returned: perishable goods, custom or personalised products, and personal care items. We also can't accept returns of hazardous materials, flammable liquids, or gases.

Exchanges

The fastest way to get what you want is to return the item, and once accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method automatically.

PayPal: funds usually reflect within 24 hours.
Card / other methods: 7–10 business days, depending on your bank.

Cancellations

Cancellations or address changes must be made within 30 minutes of placing your order. After that, your item may already be in transit and will need to be returned for a refund.